This course focuses on professional services outsourcing and offshoring including examples from IT outsourcing (ITO), business process outsourcing (BPO), and...More >>
This course focuses on professional services outsourcing and offshoring including examples from IT outsourcing (ITO), business process outsourcing (BPO), and Knowledge Process Outsourcing (KPO) as well as on getting innovation from outside the firm by engaging consultants and using crowdsourcing websites. The course covers three broad areas: (1) global sourcing models, (2) the design and implementation of a sourcing strategy; and (3) open innovation and crowdsourcing. It draws on economics, international business, and management theories as well as real-world examples from managerial practice. The course will introduce you to frameworks for deciding which areas of activities to keep inside the firm and which to source out, how to choose the right partner and geography, how to structure contracts and relationships to achieve desired outcomes, how to manage projects and teams across organizational, national, spatial, and temporal boundaries, and, finally, how to engage the crowd to achieve best results. Students are given opportunities to research a situation of their choice in the area of global sourcing.